CIO WaterCooler member Andre Simm, an Interim IT Director, Transformation and Turnaround Specialist with a wealth of experience in IT services shares his best practices for managed services. Andre goes into great detail about the dynamic of the relationship between customer and vendor, and what value looks like. As many IT leaders are taking the route which sees their teams doing more of the “fun” and creative IT work, while outsourcing the BAU items, this article provides excellent advice for how to establish principles for an effective managed services approach.Read more...
An internationally experienced IT Director, André specialises in transformation and turnaround of operations whilst being accountable for P&L delivery.
André has a proven track record of recovering service and financial performance of multi-million-pound IT services, improving quality and profitability of service contracts, rebuilding customer confidence, business growth, negotiating and delivering new contracts, and leading programmes of change.
He is highly skilled in driving successful transformation projects, innovation and cost reduction through organisations of all sizes, with a proven ability to engage business customers and IT alike to translate strategy into quantifiable results delivering increased customer satisfaction, service quality, revenue and profit.
Entrepreneurial, with a talent for getting things done, and a real passion for business efficiency through applied technology, André is able to quickly create roadmaps for success and with them top performing teams with a clear vision, focus and ability to deliver.
Through consultancy, interim leadership and non-exec roles he works with organisations to transform and turnaround performance of their IT services with tried and tested methodologies.
Key SkillsAndré's key capabilities and skills include strategy, transformation, service and financial turnaround, international leadership, outsourcing and service design.
André has led IT services and transformation programmes for clients and large IT outsourcing and consultancy organisations (IBM, Capgemini, Computacenter) with major Global, European and UK brands (including GE, General Motors, Nationwide, AstraZeneca, Equifax, BG Group, Fidelity, HBOS, Ingeus and CIFF).
He has a wide industry experience including Finance & Banking, Public Sector, Non-Profit, Pharmaceutical, Aviation, Oil & Gas, Retail, Healthcare, Utilities.
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