Invent the digital future with modern communications

Event Detail

The accelerated introduction of modern cloud-based communications systems has put most organisations in a good position to drive the next phase of digital evolution. Modern communications allow us to break down the operating siloes and enable internal teams to quickly connect, collaborate and make decisions. Data from communications can inform strategic planning, process redesigns and workflow automation.

In this Digital Boardroom we will explore

  • how to achieve a true omnichannel customer experience
  • how to turn communication data into decision intelligence
  • how Manchester City Council connected contact centre agents across voice, video and chat

Event Date

Wednesday, 7th September 2022

Event Time

12:55 - 2 pm

Event Location



Russell Tilsed

Vice President Sales EMEA at 8x8
CIO WaterCooler Consultants Speaker Russell Tilsed

With over 20 years of industry experience, Russell is 8×8’s strategic lead responsible for driving growth in EMEA. Having joined the company in 2010, Russell has been pivotal in helping the business go from strength to strength –  motivating and inspiring teams, key stakeholders, partners and the channel to help digital leaders design and deploy their digital future with cloud communications.


Teresa North

Founder & Consultant at Water Cooler Talk
CIO WaterCooler Consultants Speaker Teresa North

Teresa North is head of Water Cooler Talk, a communication consultancy that works with leaders to help their teams understand—and buy into—the team’s purpose and goals, and what’s expected of them.

Her clients include Microsoft, BBC, Dow Jones, Macquarie Bank, British Council, Australia Post, Daily Mail Group, LendLease, Gleeds, Australian Hearing, Telstra, Channel Nine, Blackmores, and the Australian National Broadband Network.

Teresa has expertise in communication strategy and delivery, change programmes, digital communication, employee events, speechwriting and communication audits, and helps clients with all aspects of employee comms.

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