In this Digital Boardroom we will explore
- how to achieve a true omnichannel customer experience
- how to turn communication data into decision intelligence
- how Manchester City Council connected contact centre agents across voice, video and chat
Event DateWednesday, 7th September 2022
Event Time12:55 - 2 pm
Vice President Sales EMEA at 8x8
With over 20 years of industry experience, Russell is 8×8’s strategic lead responsible for driving growth in EMEA. Having joined the company in 2010, Russell has been pivotal in helping the business go from strength to strength – motivating and inspiring teams, key stakeholders, partners and the channel to help digital leaders design and deploy their digital future with cloud communications.
Founder & Consultant at Water Cooler Talk
Teresa North is head of Water Cooler Talk, a communication consultancy that works with leaders to help their teams understand—and buy into—the team’s purpose and goals, and what’s expected of them.
Her clients include Microsoft, BBC, Dow Jones, Macquarie Bank, British Council, Australia Post, Daily Mail Group, LendLease, Gleeds, Australian Hearing, Telstra, Channel Nine, Blackmores, realestate.com.au and the Australian National Broadband Network.
Teresa has expertise in communication strategy and delivery, change programmes, digital communication, employee events, speechwriting and communication audits, and helps clients with all aspects of employee comms.