The growth and scale of cloud computing, the agility provided using micro-services and new deployment technologies, the power of business analytics (BI) and the immediacy of social media has brought forth new, digital-only, business models that operate at a global level, creating new levels of expectation and scale for IT performance in old and new businesses alike. In this environment, customer experience of the application is critically important. Instrumentation across all key applications and infrastructure is the only way to measure and ensure end to end performance and availability.
Therefore, being able to monitor and react to performance issues in near real-time and being aware of what parts of this complex IT environment are being used by individual applications is a critical business requirement.
Author/s: Paul Bevan